Standard minimums vary per supplier. The standard minimums are those seen on the website. Less than minimum quantities CAN be ordered in some cases for an additional one-time fee.

Setup charges vary by product. Please refer to individual product detail pages. Set-up charges are a one-time per production cycle fee. Set-up charges may sometimes be waived or reduced for REPEAT orders.

You can choose to either pay our Invoices online FREE of charge via Payment Network, or you can mail a Check as your form of payment.

Payment Network offers you the following benefits: You can schedule the payment for any date you wish. You will save the time and effort of writing a paper check and can track your payments with instant email confirmation alerts. Also, your bank account details stay private. We get the money you send us, but we never see your bank account information.

You may also use any major Credit Card as form of payment (Visa, MasterCard, Discover or American Express). Credit card convenience fees may apply.

In accordance with state and local tax laws, we may be required to charge sales tax on your order. If you are a tax-exempt customer, you need to provide proof of your tax-exempt status prior to placing your order. If you have questions about your tax-exempt status, please contact us at 1-866-980-1173. You may FAX your tax exemption documents to 972-385-9009.

When you are ready to place your order using one of the above methods, you will be provided with a formal ORDER APPROVAL FORM – ESTIMATE via e-mail. you will then have to confirm your order approval by signing and dating this document. Please review your order carefully before approving it.

Production will not begin until order and/or artwork approvals are received on our end. Late approvals from customers may delay your shipment, they may require expedited shipping methods, or in some cases, rush production charges.

Yes, we can send you a sample of the actual item you are looking to purchase. Most items are available with either random logos or blank. We offer 2 samples free of charge per project.

In some cases, Yes. To receive a pre-production sample, you must request a sample at the time you place your order. Charges will apply for pre-production sample + shipping; these depend on each particular product and supplier. Delivery time on your order would begin based on when the pre-production sample is approved.

We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or under run of an order quantity may occur. We reserve the right to ship and invoice up to ± 5% of the original order quantity.

Product colors are reproduced as closely as possible throughout the process. However, actual colors of products or identification processes may vary. The colors are to be used only as a guide; please contact us if you have specific color requirements.

You can contact us at contact@promoteintandem.com or fill out the information on the CONTACT US section of our website for a custom quantity quote.

Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us within 10 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization and accept your return and repay your freight costs. We regret but we cannot accept returns based on defects discovered after you have a third party apply additional decoration or if a claim is filed after the 10-day review period.

All claims for shortages, loss or non-delivery must also be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save or photograph all shipping cartons and damaged goods for inspection.

Cancellation policies vary from supplier to supplier. Orders canceled before actual production has begun require written notice and are subject to approval by Promote in Tandem. Fees may apply to orders that have been processed by our supplier and/or have had a proof generated and sent to client.

If artwork is NOT in vector, or you require a design to be made specially for your project, our art team can make that happen for you for a slight fee. Quotes are based upon time estimated to create your design, and are available upon request.

There is a ONE-TIME art charge per project to convert your artwork in a vector usable format if you do not provide it that way, OR to design new artwork for your project or company. Your one-time art charge allows you to use this artwork on any other product or re-order as long as the artwork remains the same. The one-time charge varies and will depend on the complexity of the job at hand. Prices tend to range between $35 up to $90+, depending on time spent on each project. A quote for artwork design will be provided prior to beginning each project. Note: multiple logo designs, even if they are used in one collage, will be treated as individual images and will each require an art charge.

In many cases, Yes. Many suppliers provide PMS color matching unless otherwise stated. If PMS color matching is not possible on an item, the closest available color will be selected or suggested. Some additional charges may be incurred for a specific PMS match.

Most suppliers do provide an e-mailed proof prior to production. In some cases, there is an additional charge for this proof but in other cases the proof is free of charge (this is at the discretion of each one of our suppliers). Production is usually put on hold until the customer approves proof.

We make every effort to ensure the products quoted are in-stock and ready for decoration/printing. Occasionally, due to circumstances beyond our control, the supplier’s or manufacturer’s stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Some suppliers allow for RUSH production of certain products. Additional costs will apply and some suppliers may apply rush order restrictions. You may also choose to use expedited shipping. We will do everything possible to meet your deadlines and assist you with rush orders. Rush charge and expedited air freight will be applied to your final invoice.

Yes, simply let us know you wish to schedule several “drop shipments” at the time of placing your order. Please specify each shipping address & recipient when placing your order. Additional handling costs may apply.

Always! We have an amazing Sales Team dedicated to finding the best quality products your company or event. Just give us your project specs and we will email you a PDF “menu of ideas” to choose from. Our special-order options are also endless. We pride ourselves on individualized consulting and creative design solutions. Our online and catalog options represent only a sampling of the products we can source and produce for you. We have unmatched purchasing power with access to over 4,000 industry vendors and more than 900,000 products. We can offer products proudly made in the USA or sourced overseas. Please contact us at contact@promoteintandem.com to begin the custom order process.

Yes. Simply email us at contact@promoteintandem.com or fill out the information in the CONTACT US section and SPECIFY your catalog request in the “Comment” section.

To receive exclusive information about special offers and deals, email contact@promoteintandem.com to be added to our special offer list.